Returns, Refunds & Cancellations

Change-of-mind returns

Maison Bespoke does not accept change-of-mind returns for ready-stock, made-to-order, bespoke or customised products. This does not limit any consumer rights or remedies that cannot legally be excluded.

Cancellations

An order may be cancelled before shipping, subject to a cancellation charge equal to 30% of the total order value. Any payment already received will be refunded after deducting that charge; the refund will not be less than zero. Once an order has shipped, it cannot be cancelled.

Changes after production begins

Changes requested after production begins are considered case by case according to the product, requested change and stage of production. A requested change may be unavailable and may result in additional charges and a revised completion date. We will confirm any additional cost and timing before proceeding.

Delivery damage, defects or incorrect items

Email contact@maisonbespokeliving.com within 24 hours after delivery. Provide clear photographs and video showing the damage or issue and the packaging at the time of delivery or unboxing, and retain all packaging while the claim is assessed. This reporting period helps us investigate carrier damage promptly and does not limit rights that cannot legally be excluded.

After verification, Maison Bespoke will repair repairable damage or replace an affected component when appropriate. If an item is completely damaged and cannot reasonably be repaired or resolved through component replacement, a refund for the affected item may be provided. The appropriate remedy is confirmed only after assessment.

Contact

For a cancellation, damage report or policy question, email contact@maisonbespokeliving.com.