Returns, Refunds & Cancellations

CHANGE-OF-MIND RETURNS

Made-to-order and bespoke or customised products are not eligible for change-of-mind returns after production has begun.

A return of a ready-stock product may be requested within 7 calendar days after delivery. The return must be authorised by Maison Bespoke in advance, and the product must be unused, unassembled, undamaged, complete and in its original packaging. The customer is responsible for approved return transportation, and original delivery charges are non-refundable.

CANCELLATIONS

An order may be cancelled before shipping, subject to a cancellation charge equal to 30% of the total order value. Any payment already received will be refunded after deducting that charge; the refund will not be less than zero. After an order has shipped, it cannot be cancelled.

DELIVERY DAMAGE, DEFECTS OR INCORRECT ITEMS

Email contact@maisonbespokeliving.com within 24 hours after delivery and provide clear photographs and video showing the issue and the packaging. Please retain all packaging while the claim is assessed. The reporting period helps us investigate carrier damage promptly and does not limit rights that cannot legally be excluded.

After verification, Maison Bespoke will repair repairable damage, replace an affected component when appropriate, or refund the affected product if it is completely damaged and cannot reasonably be repaired or resolved through component replacement. A specific remedy cannot be confirmed before assessment.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.